We have very few returns because we take great care with the quality and craftsmanship of our made-to-order products. Attention to detail in design, materials and construction is always forefront. Every item we ship is carefully inspected before leaving our facility. We ask you to do the same when you receive your purchase.
From time to time, shipping errors or shipping damage do occur. If you notice a problem of this type, please tell us. We will strive to make it right.
If you are not satisfied with your purchase for any other reason, within 30 days of delivery, we will provide a refund. However since your product was custom printed (and framed, if you chose that option), we are generally not able to re-sell it. Therefore we must charge a 15% return fee for all unframed prints, and 30% for framed ones.
For all returns, please email us at firstname.lastname@example.org or call Customer Service toll free (877) 679-6099 within 7 days of delivery. You must obtain return authorization prior to shipping an item back to us. This will allow our customer service team to provide you with proper return instructions as well as updating your order record.
Upon return, your merchandise will be inspected. Exchanges, credits and refunds issued will be for the item purchase price, less any return fee, only. Shipping charges are nonrefundable.